Digital Banking Help

Digital Banking Help

Answers to all your digital banking questions 

Once you're in Credit Union ONE's Digital Banking, you can register for Online Banking and Mobile Banking using the Credit Union ONE mobile app. Set up Bill Pay, manage Card Controls, make Mobile Check Deposits, pay with Zelle®, and more!

Registering

Online banking

How to register for online banking

Mobile banking

How to register for mobile banking

Troubleshooting

Mobile App

When using our app, make sure you have one of the latest two versions of your phone's operating system. Our app supports Chrome, Edge, Firefox and Safari.

  • Confirm that your app is updated.
  • Clear your cookies and cache to see if performance improves by following instructions for your iPhone or Android.
Website

If our website isn't performing as well as you expect, you can take these steps. Keep in mind, our website supports the latest two browser versions of Chrome, Edge, Firefox and Safari.

  • If you're having problems, try clearing cookies and cache by following these instructions for Chrome, Edge, Firefox and Safari.
  • Close out your browser completely.
  • Try a new browser.

Credit Union ONE is a full-service financial institution with locations in Southeast Michigan, Davison, MI, Traverse City, MI, and Grand Rapids, MI.

Access Online & Mobile Banking or Telephone Banking at 800-423-3069. The menu options will be different for every member based on the products the member has with Credit Union ONE. Members will use their own unique SSN/TIN and PIN to access the system. Both English and Spanish are available.

We make it easy to enroll in Online Banking. For existing members who forget their username or password, click on "Forgot Username" or "Forgot Password" link to change them. The Member Contact Center can also reset existing enrollment to let you re-enroll and choose all new information.

Credit Union ONE's Online Banking is compatible with the newest versions of Google Chrome, Mozilla Firefox, Microsoft Edge, and Apple Safari. Please check with the browser maker on upgrade instructions. The Mobile app is supported on Android and Apple iOS devices.

Members can download the Mobile App at Google Play (Android) and Apple iTunes (IOS). Almost all online banking functions are available through the use of the new mobile application. Features include Thumbprint Sign In, Face Recognition and Snapshot for quick balances.

Once the mobile app is downloaded onto an Android and/or Apple mobile device, tap on the enroll option from the opening slide out menu. Once enrolled all available options for mobile banking will be displayed in the slide out menu. Click Here for the Credit Union ONE mobile app demo.

Enroll in Online Banking by clicking Log In and then Register Now, following the prompts. Once in Online Banking, use the menu across the top to choose a feature you would like to use.  Watch this Online Banking Navigation Video to learn more. 

We make it easy to enroll in Online Banking. For existing members who forget their username or password, click on "Forgot Username" or "Forgot Password" link to change them. The Member Contact Center can also reset existing enrollment to let you re-enroll and choose all new information. 

You can change your Digital Banking password by signing in to Online Banking or Mobile app and selecting the "Additional Services >“Settings”. Navigate to the “Security” tab. Then select the pencil icon to change Password.