FAQs

Credit Union ONE does not offer Savings Bond cashing services. You can cash in your Savings Bond through the US Treasury by going online to https://www.treasurydirect.gov/savings-bonds/cashing-a-bond/#id-paper-ee-or-i-savings-bonds-185504 and following the provided instructions.

Yes, but please confirm by calling 800-451-4292 to find out if the location you wish to go to has one available and what documents you need to bring. All parties who need the signature guarantee must be current members.

To close a Credit Union ONE account, members can visit any Credit Union ONE branch or call us at 800-451-4292 and a check will be mailed to the address on the account for any remaining balance payable to the member. 

Members can submit a dispute request for an ACH/ Auto Pay that they did not authorize by contacting Credit Union ONE at 800-451-4292 or visiting any Credit Union ONE branch. If doing this in person, you need to report the activity with the proper form attached with the transaction information. This form is then sent to Accounting Department for processing.

The procedure to close a deceased member's accounts vary depending on if there were joint owners, a beneficiary, if it was a trust, etc. Contact Credit Union ONE at 800-451-4292 or visit any Credit Union ONE branch for assistance.

Members can submit a dispute request for an ACH/ Auto Pay that they did not authorize by contacting Credit Union ONE at 800-451-4292 or visiting any Credit Union ONE branch. If doing this in person, you need to report the activity with the proper form attached with the transaction information. This form is then sent to Accounting Department for processing.

A garnishment is a court order whereby a member's property or money are in possession or under control of another and applied as payment for their debt to a third party. A levy is a proceeding in which money is obtained for the payment of taxes that are past due. If the member questions a garnishment or levy, they can contact the filing court, the IRS, or the State of Michigan to file an objection. A phone number of the attorney will be in the account notes. By law, Credit Union ONE must follow the garnishment/levy orders.

You can update your contact information by signing in to Online Banking or Mobile app and selecting the “Settings” menu widget, then “Contact” tab.  You may update your home address, contact phone numbers, and email address.

You can update your contact information by signing in to Online Banking or Mobile app and selecting the “Settings” menu widget, then “Contact” tab.  You may update your home address, contact phone numbers, and email address.

You can access your account through Online Banking, Mobile Banking, or Telephone Banking. Also, account information is available by calling 800-451-4292 or visiting a branch.

Points, if eligible, may be redeemed by you and paid to the account prior to closing the account (allow 2-5 business days for payout to process). Your accounts must be in "good standing" to redeem your points. Rewards and points are not paid and are forfeited if account is closed by Credit Union ONE for any reason. 

You can add a beneficiary at the time of account opening either in-branch or online. At anytime you may visit any Credit Union ONE branch or call us at 800-451-4292 to add a beneficiary to your account. 

A beneficiary must be 18 years of age or older. You may designate your trust as the beneficiary.